Delivery & Shipping Policy
At DOOB Scent, we are committed to delivering your fragrance safely and efficiently. Please review the information below regarding our shipping and delivery process.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.
2. Delivery Time
Estimated delivery times may vary depending on your shipping destination and selected shipping method.
Typical delivery estimates:
- Standard Delivery: 5–10 business days
- Express Delivery: 2–5 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated at checkout based on the delivery destination, package weight, and selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
4. International Shipping
We may offer international shipping to selected countries.
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges, if applicable, are generally the responsibility of the customer.
DOOB Scent is not responsible for delays caused by customs clearance.
5. Order Tracking
When tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after shipment.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
If an order has not yet been shipped, please contact us as soon as possible if you need to correct your address.
Once an order has been shipped, we may not be able to change the delivery address.
7. Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
For damaged deliveries, we may request photos of the package and product to assist with our investigation.
We will work with the applicable shipping carrier to resolve the issue where possible.
8. Delivery Attempts
If the carrier is unable to deliver your order because no one is available, the address is incorrect, or the customer fails to collect the package, additional delivery or return charges may apply.