At DOOB Scent, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect certain information, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment-related information
- Account information
- Customer service communications
- Information you voluntarily provide through contact forms or other website features
We may also automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Deliver purchased products
- Process payments and transactions
- Provide customer support
- Communicate with you about your orders
- Send important service-related notifications
- Improve our website, products, and customer experience
- Prevent fraud, abuse, and unauthorized activity
- Maintain website security
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted by law and where you have provided appropriate consent
3. Payment Information
Payments may be processed through third-party payment providers. DOOB Scent does not intentionally store your complete credit or debit card number on our servers unless specifically required and handled through a secure, compliant payment system.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve our services.
Cookies may also be used by certain third-party services, such as analytics, advertising, or payment providers.
You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website functionality.
5. How We Share Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers that help us operate our business, such as:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- E-commerce and technology providers
- Analytics and marketing service providers
- Customer support providers
We may also disclose information when required by law, legal process, court order, or government authority, or when necessary to protect our rights, customers, property, or website security.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, we may securely delete or anonymize it where appropriate.
8. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
9. Children’s Privacy
Our website and services are not intended for children under the age required by applicable law to provide consent to the processing of personal information.
We do not knowingly collect personal information from children without appropriate parental or legal authorization.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
To exercise applicable privacy rights, please contact us using the information provided below.
11. Marketing Communications
If you receive promotional emails from us, you may unsubscribe at any time by using the “Unsubscribe” link included in the email.
Even after opting out of promotional communications, you may continue to receive essential transactional or service-related communications, such as order confirmations, shipping updates, or account notifications.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.