At DOOB Scent, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is materially different from what you ordered.
- The package was damaged during delivery.
To be eligible for a return, the product must be unused, unopened, and in its original packaging, including all original seals, labels, and accessories.
For hygiene and safety reasons, opened or used fragrance products generally cannot be returned unless the product arrived defective or damaged.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
- Photos of any visible shipping damage, if applicable
Our team will review your request and, where appropriate, offer a replacement or refund.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used perfumes/fragrances
- Products with removed or damaged seals
- Products damaged after delivery due to misuse
- Gift cards
- Clearance or final-sale items, where clearly stated
- Products returned without prior approval
4. How to Request a Return
To request a return, contact us at [Your Business Email] with your order number and the reason for the return.
Email: [Your Business Email]
Please do not send products back before receiving return instructions from our team.
5. Return Shipping
If the return is due to an incorrect, defective, or damaged product caused by us or the carrier, DOOB Scent may cover the applicable return shipping costs.
For other approved returns, the customer may be responsible for return shipping costs.
6. Refunds
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges may be non-refundable unless the return is due to an error on our part or a defective/damaged product.
7. Exchanges
If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.
If the requested replacement is unavailable, we may provide a refund.
8. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.
If you still have not received your refund after the applicable processing period, contact us at [Your Business Email].
9. Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy.